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Account Management

12

What to do if I forgot my Password?
How To Unlock My Account?
How To Reset 2FA
Can I Trade Without KYC?
Why is it important to register my bank account?
Creating API keys
How to change or update my home address?
How to update my KYC details?
Not receiving email for password update?
How to upload my new ID?
How much can you get for referring friends to Bitazza?
What are the benefits and requirements of each KYC level?

Deposit - Withdrawal

21

How To Deposit – Fiat
How To Withdraw – Fiat
Deposit and withdraw THB to your own bank account name ONLY
DO NOT Deposit Using True Money, Paotang, or another E-Wallet
Not Receiving Withdrawal Confirmation Emails
Withdrawal Fees – Fiat
How To Transfer Funds To Bitazza Global
Cancel Withdrawal (Fiat & Crypto)
Crypto deposit did not arrive?
Crypto transfer to wrong address
Deposit and withdrawal time – Fiat
Deposit exceeding daily bank online transfer
Deposited Wrong Tokens
How do I verify my bank account?
How to Deposit Crypto
What does ACH deposit or withdrawal mean?
Where can I find my deposit/withdrawal history?
Where can I find my Transaction ID (TXID)
Can I deposit cryptocurrencies from other networks?
Does Bitazza Global accept all currencies?
How to Deposit Fiat at Bitazza Global

Security

9

How To Reset 2FA
How to Set Up Two-Factor Authentication (2FA)
Setting up a Secure Password
Transferring 2FA between devices
Is there any insurance for Bitazza?
Why is Bitazza calling me?
How to change or update my phone number?
Forgot your password?
What is a cold wallet?

Trading

8

Trading Fees
Why is my Market or Stop Order price executed differently from the price i placed?
Why didn’t my Limit or Stop Limit Order fully fill?
What does “Maker” and “Taker” mean?
How to Cancel your Order
I entered my Buy/Sell Order but its not showing
Using BTZ tokens for trading fees
How to trade BTZ

All Other Matters

9

What services and features are available on Bitazza?
When will products be available?
Does Bitazza Global accept all currencies?
What support can I get from Bitazza as a first time trader
How does Bitazza help manage my risks
Must I have a bank account in any specific country to start trading on Bitazza Global?
What is a cold wallet?
Does Bitazza support open banking?
What are the differences between Bitazza Global and Bitazza Thailand?

Getting Started

1

How can I login through the website?

Digital Asset Basics

7

What is Bitcoin (BTC)?
What is Ethereum (ETH)?
What are stablecoins?
What Is an Oracle?
What is a smart contract platform?
Can I deposit cryptocurrencies from other networks?
What is BTZ?

Home
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Account Management

Account Management

What to do if I forgot my Password?
How To Unlock My Account?
How To Reset 2FA
Can I Trade Without KYC?
Why is it important to register my bank account?
Creating API keys
How to change or update my home address?
How to update my KYC details?
Not receiving email for password update?
How to upload my new ID?
How much can you get for referring friends to Bitazza?
What are the benefits and requirements of each KYC level?

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