Update Your Personal Account Information for Security Purposes in Accordance with Bitazza’s KYC policies and SEC regulations

To all Bitazzans who have received an email notification requesting your cooperation in updating your account details to ensure up-to-date personal information for security purposes per Bitazza company policy and to comply with relevant regulations under the purview of the Securities and Exchange Commission (SEC), please complete the steps below:

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— Steps to Update Your Account Information—

1. Check your email and click on the provided link to proceed via your mobile phone.
2. Log in to your Bitazza account.

3. Complete the two-step identity verification (2FA).

4. Update your general information.

5. Upload additional documents as required.

6. Update your education, work experience, and other investment disclosure information.

7. Review the accuracy of the updated information.

8. Complete the investment suitability test in its entirety.

9. Please check the box to acknowledge the results of the evaluation and select ‘Next.’

10. The account information update is now complete.

 

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Notes:
* In the event that users are unable to update their account within the specified time above, Bitazza will send a reminder email at a later date to request your cooperation in completing the account personal information update.
** In case of errors during the information updating process, Bitazza’s customer service team may contact you and request additional information or documents, if necessary, through our five official communication channels to help resolve the issue promptly. For special cases: Team Bitazza reserves the right to contact via this phone no. 02-171-2417 only.
*** If you have any questions or are in need of further assistance, you may contact Bitazza’s customer relations team 24/7 through our five main communication channels:
1. Live chat on the official Bitazza website
2. Help button in the Bitazza application
3. Facebook messenger via https://www.facebook.com/bitazza
4. Email [email protected] or [email protected]
5. Bitazza Virtual Branch, via our virtual customer relations representatives (Monday – Friday, 9:00 AM – 6:00 PM).
**** Please ensure that the communication channel you are using is genuinely from Bitazza and exercise due caution when providing personal information.

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