Bitazza is required by law to only accept deposits and withdrawals to and from the same bank account holder as the owner of the account.
This means if users deposit fiat into their Bitazza accounts from a bank account that belongs to somebody else, the deposit will not be credited.
Withdrawal to a bank account that is registered to a different name from the Bitazza account owner is also illegal. Hence it is important that all users register their bank accounts with Bitazza if they want to deposit and withdraw fiat into their account.
If you have deposited fiat from a different bank account, please kindly contact our customer support representative.
Please note that this may take up to 1 business day depending on what time of the day the issue is being reported as Bitazza will need to follow regular banking hours.